Booking Policy

Terms & Conditions

We welcome our visitors and we want them to understand that Rishikesh Camping is an adventure tourism and one should know the following things before planning booking a camp from our website campgangavatika.com.

1. CampGangaVatika.Com team request you to thoroughly check all the packages carefully. You can inquire at 9456165262 and get complete information.
2. All the Packages mentioned on the website CampGangaVatika.Com have the actual pictures of camps / activities. Slight difference could be there due to season to season installation of tents/cottages.
3. No Refund, If visitors deny to stay into the camps for any personal reason. CampGangaVatika.Com always provide the same camp and same package as mentioned on the website. Check and read all the camp details carefully before selecting the camp (Eg. facilities, distance from parking, photographs etc.)
4. There is plenty of information which is associated with Camping and Rafting in Rishikesh and over the phone all the information cannot be remembered to explain. So visitors are requested to read the complete detail of the camp they are selecting on our website.
5. To and Fro charges (Rishikesh to Camps and Camps to Rishikesh) to be bear by Guests/Visitors. (Any Kind of Transportation is not included in packages)
6. There would be no pickup from Camps for Rafting Activity. Visitors are requested to report at Rafting office (of the camps booked) in Shivpuri.
7. In case of early check-in or late check-out, there is no discount.
8. Total decided package cost will not be affected if there is any reduction in the number of persons.
9. Visitors are advised to travel light as they would be required to carry their own luggage down and up from the camp. Avoid carrying jewelry and valuables.
10. The camp facilities are exclusively for the resident guests. Drivers are required to make their own boarding and lodging arrangements.
11. Visitors are required to sign a disclaimer / liability waiver form on arrival. Please carry a proof of identity.
12. Carrying of firearms / weapon / drugs are strictly prohibited.
13. Open Loud Dance Music is ban in all camps in Rishikesh.
14. Execution and completion of all the activities mentioned in the 24 hours package would completely be depend upon the visitors timely readiness.
15. (For River Rafting): Anybody found to be under the influence of alcohol or drugs, medically or physically unfit (any serious ailment, weak heart conditions, epilepsy, asthma, expecting mothers, etc) unfit for any reason/s in the wisdom of the river, guide/instructor will not be allowed the rafting trip or undertake any other adventure activities. Request for a refund or a discount in such circumstance/s will not be entertained. The decision of the river guide/management in this regard would be final.
16. Visitors are required to follow activity and meal timings.
17. At Night, Nobody is allowed to go near Ganga river. Swimming in River Ganga is not allowed without wearing life Jackets.
18. All activities are subject to the weather conditions.
19. We are committed to provide the content as per the package selected by the visitor from the website "www.campgangavatika.com" under normal circumstances only. In case of road blocking due to traffic jam, landside, storm or any other natural disaster, pandemic etc. we shall not be responsible for any refund of fare. If a passenger chooses to proceed further on his/their own in such a situation, we will not be responsible for their action.
20. campgangavatika.Com or Camping companies would not be responsible for your personal belongings like mobile/camera/watch & any other.
21. CampGangaVatika.Com or Camping companies does not offer any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements from their own. Baggage & personal property/s at all times are at the client's risk.
22. Unreasonable or threatening behavior will not be tolerated and camp manager reserve the right to refuse the entry of anyone who is behaving badly and causing troubles to other holidaymakers. In such cases we will not provide a refund for holiday days lost.
23. Children must not be left unattended in the units. Children must be continuously supervised by their guardians (adults) who are to be totally responsible for their welfare and behavior.
24. Budget Camps (Cloth Tents) in Rishikesh means NO attach washroom, NO Electricity, NO Fans or Air Coolers. Washrooms are Shared/Common. However some camps (Cloth Tents) on our website are with some of the basic facilities like attach washroom or air cooler or charging point or standing fans.
25. You may need to trek (Ranges from 50 meters to 500 meters) from Road/Parking to Camps. The trekking (easy/difficult) distance varies from camp to camp. Read the camp pages thoroughly on our website before finalizing the camp and making the advance payment or Call ask the representative at 9456165262.
26. CampGangaVatika.com & Camp Management reserves the right to accept or decline any bookings or reservations, admit, disallow or evict any guest or group at any time, without any obligations.
27. Any disputes arising out of this Offer shall be subject to the exclusive jurisdiction of competent courts in Tehri, Uttarakhand.

Payment Policy

• Advance payment is required for the Camp booking and that advance amount varies from camp to camp or date of booking which ranges from 1000 per person to 2000 per person. In some cases advance amount can be 100%.
• The advance amount is taken to reserve the slots(Camps/Tents/Cottages) for your travel date. The booking is not confirmed until the camp does not receive the complete (100%) payment.
• Balance payment to be made as cash before Check-In Time to the camps. No Credit/Debit Card or Paytm accepted due to internet connectivity issues in the camp areas.
• If the balance amount is not received by the camp during the specified time (11:00 AM to 01:00 PM) then the booking stands canceled (From Guest End). And there will be no refund.
• If the guest refuses to pay the complete balance amount during the check-in then the booking stands canceled (From Guest Side). And there will be no refund in this condition.

Cancellation Terms

• The cancellation policy rules will be applied to your advance booking amount.
• No refund in case of any natural calamities.
• If Cancellation is made more than 15 days prior to the arrival date – A full refund (Rs 500/- will be deducted as a cancellation charge)
• If Cancellation is made from 15 days to 0 days before the arrival date – No Refund.
• The cancellation refund will be processed in 7 working days.